The Consumer Protection Act (CPA) seeks to promote a fair, accessible, and sustainable marketplace for consumer products and services and for that purpose, establishes the national norms and standards relating to consumer protection. The Consumer Protection Act further seeks to provide for improved standards of consumer information; prohibit certain unfair marketing and business practices; promote responsible consumer behaviour and a consistent legislative and enforcement framework relating to consumer transactions and agreements.

In terms of section 5 of the CPA, the National Consumer Commission has jurisdiction over the following matters:

• Every transaction occurring in the Republic, unless exempted,
• The promotion and supply of any goods or services in the country, unless those goods or services are exempted,
• Goods supplied to a person in the country, in terms of a transaction that is exempt from the CPA, those goods, supplier, importer, or producer, retailer, and distributor of the goods are subject to the CPA (sections 60 and 61)
• Goods or services that are subject to the National Credit Act. In this matter, the NCC deals with contraventions arising from the goods and services, (refer to the matter between the NCC and Platinum Wheels (Pty) (Ltd).