The National Consumer Commission is guided by Section 85 of the Consumer Protection Act.

The main function of the NCC is to enforce the CPA by:

• Improving consumer protection through education and awareness interventions,
• Improving compliance with the CPA through business guidance interventions,
• Receiving complaints concerning alleged prohibited conduct and dealing with them as prescribed by the provisions of the CPA,
• Monitoring the consumer goods and services market to prevent, detect and/ or prosecute contraventions,
• Conducting investigations against suppliers allegedly engaging in prohibited conduct,
• Issuing and enforcing compliance notices,
• Negotiating and concluding undertakings and consent orders,
• Referring any concerns regarding market share, anti-competitive behaviour or conduct that may be prohibited in terms of the Competition Act to the Competition Commission,
• Referring alleged offences in terms of the CPA to the National Prosecuting Authority, and
• Referring matters to the Consumer Protection Tribunal (Tribunal) and appearing before the Tribunal.