Image of the Official Logo of The National Consumer Commission

Other Regulators in the Consumer Protection space

Types of matters that the NCC may not deal with:

Consumer Protection is a functional area of concurrent National and Provincial Legislative competence. Within the consumer protection arena, there are various other regulators established in terms of various pieces of consumer protection legislation to further ensure consumer protection, where the NCC has limitations.

Below is a list of some of the matters or transactions the NCC may not deal with:

  • Goods and services supplied outside the country,
  • Goods and services exempted from the CPA,
  • Matters related to exempted good or services, and
  • Goods and services promoted or supplied to the state.
  • A consumer is a juristic person with a total annual turnover, at the time of transaction equals or exceeds the threshold of 2 million rands
  • A credit agreement in terms of the National Credit Act. Such complaints must be directed to the National Credit Regulator at
  • Services supplied in terms of an employment contract.

Where the NCC does not have jurisdiction over a consumer matter, a consumer may approach one of the regulators in the consumer protection arena, for intervention. These Regulators are the National Regulator for Compulsory Specifications (NRCS)Independent Communications Authority of South Africa (ICASA)National Credit Regulator (NCR)Council for Medical Aid Schemes (CMS)Financial Sector Conduct Authority (FSCA),  National Energy Regulator of South Africa (NERSA)Credit OmbudsmanCouncil for Debt Collectors (CDC) as well as Accredited Alternative Dispute Resolution Agents such as the Consumer Goods and Services Ombud scheme (CGSO)Motor Industry Ombud scheme of South Africa (MIOSA).