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Welcome to the National Consumer Commission

The National Consumer Commission (NCC) is the South African regulatory body, established in terms of Section 85 of the Consumer Protection Act No. 68 of 2008 (CPA). The primary role of the NCC is to protect the interests of consumers and ensure accessible, transparent and efficient redress for consumers. In addressing complaints that allege contravention of the CPA, the NCC:

  1. Promotes the resolution of disputes between consumers and suppliers,
  2. Conducts investigations against those suppliers allegedly engaging in prohibited conduct,
  3. Refer matters for prosecution to the National Consumer Tribunal, and
  4. Promotes compliance with the CPA through advocacy, education, and awareness.

The NCC further, has the responsibility to protect consumers from hazards to their well-being and safety by ensuring that goods that may be unsafe or pose a potential risk from their continued use or exposure to them, are recalled.

The Consumer Protection Act gives the consumer several fundamental consumer rights, in line with the Constitution of the Republic of South Africa, and the United Nation’s Guidelines on Consumer Protection.  Any infringement of these rights is an act of non-compliance with the provisions of the Consumer Protection Act. A consumer of goods and services can file a complaint with the NCC, should their consumer rights be undermined by a supplier.

Graphic depicting your rights under the Consumer Protection Act as published on the Home page of the National Consumer Commission website.
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News and Updates

Notice in terms of Sec 60 (2) (a) of the Consumer Protection Act

Manufacturers and suppliers of peanut butter, peanut butter-based products, and products containing peanuts are urged to immediately test their products on shelves for aflatoxin levels. This is to ensure that these products comply with Regulation 2(a) of Regulation 1145 of the Foodstuff, Cosmetics, and Disinfectants Act. Suppliers have 14 days to comply with this Notice and share their results with the NCC. The results (Aflatoxin and Hazzard Analysis Critical Control Point Certificate (HACCP) must be sent via email to Peanutbutter@thencc.org.za. More information at www.thencc.org.