Who we are

Vision

In pursuance of its strategic mandate as enshrined in the Consumer Protection Act, the vision of the National Consumer Commission is:

“To promote a fair and sustainable marketplace for consumer goods and services.”

Mission

The mission of the National Consumer Commission is:

“To deliver services that exceed expectations in tackling unfair business practices, promoting compliance, and ensuring redress to consumers”.

Values

The following values inform everything that the NCC does: Fairness: We are committed to just treatment of all parties and unbiased decision making.
Integrity: We are committed to honest, professional, and ethical conduct.
Good corporate governance: We strive to always maintain good corporate governance.

Strategic Goals or Objectives

The NCC pursues the following strategic goals:

To promote accessible consumer protection
To promote a Fair Marketplace
To Promote the supply of Safe Goods to Consumers
To support transformation of the economy by providing guidance to comply with the CPA
To support industrialisation by combating illegal imports related to clothing, textile, footwear and leather (CTFL)

Who we are

Vision

Mission

Values

Strategic Goals or Objectives

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