Job Reference : NCC 02/05/23: Advertisement of Investigator Position
Post : INVESTIGATOR
Salary : R396 751 PER ANNUM
Centre : Pretoria, Groenkloof

Purpose of the job

To render investigation services to ensure effective enforcement of the Consumer Act in accordance to the National Consumer Commission priorities.

Key Responsibilities

Provide input in the development of strategies and policies for the successful investigation of complaints

1.1 Provide input in the development of strategy
1.2 Provide assistance in the development of complaints investigation processes and procedures
1.3 Provide advice and guidance on relevant consumer legislation and regulations that exist in South Africa and other countries
1.4 Provide assistance in identifying, developing and maintaining enforcement strategies

Undertake investigations into contraventions of prohibited conduct and unfair business practices in accordance with the CPA & Consumer Affairs Act

1.1Conduct detailed evaluation of complaints to asses validity, jurisdiction, gravity and priority
1.2 Conduct investigations in accordance with the provision of the Consumer Protection Act and Unfair business practices Act
1.3 Secure evidence in accordance with NCC processes
1.4 Collect & present evidentiary material
1.5 Conduct negotiation and conclusion of Consent Orders and the issuing of Compliance Notices
1.6 Obtain all necessary approvals
1.7 Make recommendations to Senior Investigator.

Implementation of strategies, policies and procedures for the investigation and enforcement of Consumer Protection Act & Consumer Affairs Act

2.1 Implement processes, tools and strategies for investigations
2.2 Conduct research into best practice and benchmark the directorates activities
2.3 Give in puts in the implementation of policy to enhance enforcement
2.4 Provide assistance with research on national & international consumer law
2.5 Promote effective internal communication and team building
2.6 Report regularly and in accordance with internal processes on matters dealt with

Facilitate resolution of matters through negotiation, compliance notices and consent orders

3.1 Resolve matters where relevant and necessary by way of negotiation, secure consent orders in accordance with NCC
processes issue compliance notices where relevant in accordance with NCC processes

Provide monthly and quarterly reports

5.1 Furnish regular reports on investigations
5.2 Draft investigation reports and compile submissions
5.3 Report on consent orders
5.4 Report on compliance notices

Monitor the implementation of systems and protocols

6.1 Monitor compliance arising issue of compliance notices
6.2 Assess the impact of the protocols on consumers
6.3 Review and make recommendations for improvement

Minimum Qualifications:

National Diploma/ B Degree in Law and EB divers licence.

Minimum Experience:

3-5 Years Legal Administrative experience

Training:

Computer Literacy: MS Office Package and knowledge of regulatory framework

Please apply by submitting an application letter, and attach a Curriculum Vitae, copies of qualifications (AND Matric), certificates, valid driver’s licence and ID ( or other supporting documents) quoting the relevant reference number to

The Director: Human Resources, 01 Dr Lategan Road, Groenkloof, Pretoria, 0027.

Applications must be submitted as one attachment to the following email address, recruitment@thencc.org.za or alternatively post your application to the following address: PO Box 36628, Menlo Park, 0101

For enquiries regarding the advertisement post, please contact Ms Mapheto at 012 428 7742 or Mr. Makhuvha at 012 428 7731

Failure to follow the above instructions will lead to the application being disqualified.
The successful candidate will be subjected to competency assessment, personnel suitability checks, criminal record, qualification and employment reference checks.It is the responsibility of the applicants with foreign qualifications to ensure that their qualifications are verified by SAQA
The NCC is committed to Employment Equity practices, preference will be given to members of the underrepresented groups to achieve the objectives of Employment Equity

CLOSING DATE: 19 JUNE 2023. APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE
CONSIDERED

To contact The National Consumer Commission about NCC 02/05/23: Advertisement of Investigator Position, use any of the channels that can be found on our Contact page.