The National Consumer Commission (NCC) hereby notifies all affected consumers about the product recalls for Ford Mustang, Everest, Ranger, EcoSport, Ranger Wildtrack, Nissan Qashqai and Citroen C4, DS4 and DS5 as per the suppliers’ notification.

FORD MUSTANG, EVEREST, RANGER AND TRANSIT CUSTOM VEHICLES

Ford Motor Company of Southern Africa (PTY) Ltd (Ford) has issued a recall for certain 2021 to 2025 model year Mustang, Ford Everest, Ranger, and Transit Custom vehicles made available across South Africa. The infotainment of the affected vehicles may freeze, followed by a black screen and a system reboot. If this occurs while reversing, the rear-view camera may be frozen, missing or delayed. A frozen rear-view camera display image while in reverse may create a false image of the vehicle’s surroundings and increase the risk of an accident.

FORD MUSTANG, EVEREST, RANGER AND ECOSPORT

Ford informed the NCC that the repeated short ignition cycles (time between key on and off) may, over time, result in an error in the SYNC system that could result in system instability or a failure to maintain certain settings between ignition cycles. This error may result in an intermittent blank image while in reverse or the rear-view image remaining on display after reverse driving has ended. The affected vehicles were manufactured from 2019 to 2023.

FORD RANGER WILDTRAK

Ford Motors is recalling the 2025 Ford Ranger Wildtrak vehicles due to the transmission main valve body’s internal dimensions that do not meet the engineering print specifications. The driver may experience no reverse motion when the vehicle is in reverse gear. When the gear selector is in reverse or neutral, the vehicle may unexpectedly move forward. When this occurs, the malfunction indicator light and wrench light will illuminate on the instrument cluster. An unexpected moving vehicle increases an accident.

NISSAN QASHQAI

Nissan is recalling the Qashqai made available for sale from September 2021 to April 2024. The manufacturer has identified that HR13- Non-Alis – EGI Harness Battery connection may have been incorrectly assembled during production. In this condition, the harness retaining nut may be loose. Under specific driving conditions, there may be a very significant increase in resistance. In an extreme situation, where the vehicle continues to be driven in this condition, there is a risk of excessive heat build-up.

CITROEN C4, DS4 AND DS5

Stellantis South Africa (Pty) Ltd is recalling Citroen C4, DS4, and DS5 vehicles sold between 2009 and 2016 due to the driver airbag. The driver’s airbag inflator may rupture during the deployment phase. This could cause metal fragments to be released into the vehicle cabin, posing a serious risk of injury or even death to the driver and passengers.

Owners of the affected vehicles are urged to take their vehicles to the nearest authorised dealership.

Ends

Issued by: National Consumer Commission (NCC)  

For media enquiries, contact:

Phetho Ntaba (Spokesperson/MLO)

082 809 2031/012 065 2040