The National Consumer Commission (NCC) has noted concerns in the media, including social media platforms, regarding incidents of FlySafair overbooking and/or overselling practices.

On this basis, the NCC has initiated an investigation into the conduct of overbooking and/or overselling by FlySafair to assess and review compliance with provisions of the Consumer Protection Act 68 of 2008 (“the CPA”), in particular sections 19(2)(a), 22 (1)(b), 41(1)(a), 47, and 48(1)(b).

The NCC has established communication with the airline and required relevant information to kick-start the investigation.

Acting Commissioner, Mr. Hardin Ratshisusu, in announcing the investigation said: “The NCC will prioritise this investigation given the nature of the allegations.  Consumers affected by this practice are urged to come forward and provide information that could assist the investigation.”