Post : INVESTIGATOR X2
Basic Salary per annum : R468 459
Centre : Pretoria, Groenkloof
Purpose of the job
To render investigation services to ensure effective enforcement of the Consumer Act in accordance to the National Consumer Commission priorities.
Key Responsibilities
| 1.Provide input in the development of strategies and policies for the successful investigation of complaints Provide input in the development of strategy 1.2 Provide assistance in the development of complaints investigation processes and procedures 1.3 Provide advice and guidance on relevant consumer legislation and regulations that exist in South Africa and other countries 1.4 Provide assistance in identifying, developing and maintaining enforcement strategies |
| 2. Undertake investigations into contraventions of prohibited conduct and unfair business practices in accordance with the CPA & Consumer Affairs Act 1.1Conduct detailed evaluation of complaints to asses validity, jurisdiction, gravity and priority 1.2 Conduct investigations in accordance with the provision of the Consumer Protection Act and Unfair business practices Act 1.3 Secure evidence in accordance with NCC processes 1.4 Collect & present evidentiary material 1.5 Conduct negotiation and conclusion of Consent Orders and the issuing of Compliance Notices 1.6 Obtain all necessary approvals 1.7 Make recommendations to Senior Investigator. |
| 3 Implementation of strategies, policies and procedures for the investigation and enforcement of Consumer Protection Act & Consumer Affairs Act Implement processes, tools and strategies for investigationsConduct research into best practice and benchmark the directorates activitiesGive in puts in the implementation of policy to enhance enforcementProvide assistance with research on national & international consumer law Promote effective internal communication and team buildingReport regularly and in accordance with internal processes on matters dealt with |
| 4. Facilitate resolution of matters through negotiation, compliance notices and consent orders Resolve matters where relevant and necessary by way of negotiation, secure consent orders in accordance with NCC processes issue compliance notices where relevant in accordance with NCC processes |
| 5. Provide monthly and quarterly reports 5.1Furnish regular reports on investigations 5.2 Draft investigation reports and compile submissions 5.3 Report on consent orders 5.4 Report on compliance notices |
| 6. Monitor the implementation of systems and protocols 6.1 Monitor compliance arising issue of compliance notices 6.2 Assess the impact of the protocols on consumers 6.3 Review and make recommendations for improvement |
Minimum Qualifications: National Diploma/ B Degree in Law and EB divers licence.
Minimum Experience : 3-5 Years Legal Administrative experience
Training: Computer Literacy: MS Office Package and knowledge of regulatory framework
Apply by submitting application letter and curriculum vitae (with details of qualifications) quoting the relevant reference number to the following email address: Recruitment@thencc.org.za. N.B ONLY APPLICATIONS RECEIVED THROUGH THIS EMAIL ADDRESS WILL BE CONSIDERED
Do not attach qualifications during your application. Certified copies of qualifications (and matric), certificates, Drivers licence and ID ( or other supporting documents )will only be requested from shortlisted candidates who will be invited for interviews.
For enquiries regarding the advertisement post, please contact Mr. Makhuvha at 012 065 2006
Failure to follow the above instructions will lead to the application being disqualified.
- The successful candidate will be subjected to personnel suitability checks, criminal record, qualification and employment reference checks.
- It is the responsibility of the applicants with foreign qualifications to ensure that their qualifications are verified by SAQA
- The NCC is committed to Employment Equity practices, preference will be given to members of the underrepresented groups to achieve the objectives of Employment Equity
CLOSING DATE: 01 AUGUST 2025. APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE CONSIDERED.