The National Consumer Commission (NCC) informs consumers about the product recall of certain Ford Transit and Transit / Tourneo Custom passenger vehicles as notified by Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd, affecting certain 2022-2026 model year vehicles. The recall affects 582 (Five Hundred and Eighty-Two) vehicles that were made available for sale nationwide between 2021 and 2025.

According to the supplier, the affected vehicles may have an issue with the H7 AGM battery. The vehicles built with H7 AGM batteries may produce an acidic smell similar to that of rotten eggs inside the cabin, a hissing sound, or visible gas venting from the battery. In some cases, the seat area may feel unusually warm. The supplier further indicated that increased temperatures may cause a reaction in the battery that produces hydrogen sulphide gas. Prolonged exposure to this gas may pose potential health risks to vehicle occupants.

Owners of the affected vehicles are urged to take their vehicles to the nearest authorised dealership for repairs. The necessary repair work will be carried out at no cost to the consumer.

Consumers who have questions or enquiries pertaining to this recall are encouraged to contact: ProductRecall@thencc.org.za

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Issued by Phetho Ntaba (Spokesperson):

On behalf of the

National Consumer Commission (NCC)

For interview requests, please contact:

Adelaide Ramalamola: 072 831 6406

Facebook: The National Consumer Commission

X Handle: @TheNCC_RSA