The National Consumer Commission (NCC) notifies consumers of a product safety recall issued by Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd. The recall affects certain 2017 – 2020 model year Ford Ranger and Ford Everest vehicles fitted with the 10R80 transmission. The affected vehicles were sold from 11 July 2018 to 28 February 2020 across South Africa and were also exported to Botswana, Lesotho and eSwatini.

According to the supplier, the transmission fluid pump gear in the affected vehicles may fail, resulting in a reduction of hydraulic pressure within the transmission. This may cause the vehicle to lose movement due to transmission fluid pump gear failure, increasing the risk of an incident while driving.

Consumers who own the affected vehicles are urged to take their vehicles to the nearest authorised Ford dealership to have the required Powertrain Control Module (PCM) and Transmission Control Module (TCM) software updates completed. The necessary remedial work will be carried out at no cost to consumers.

Questions relating to this recall may be directed to: ProductRecall@thencc.org.za.

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Issued by: National Consumer Commission (NCC) 

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