The National Consumer Commission (NCC) welcomes the order of the National Consumer Tribunal (Tribunal) against Fugui Trading (PTY) Ltd (Fugui Trading), a supplier of Clothing, Textile, Footwear and Leather goods. The Tribunal ordered Fugui Trading to pay an administrative fine of R100 000.00 (One Hundred Thousand Rand).
The NCC conducted market monitoring inspections at Fugui Trading’s premises in Ottery, Western Cape, in November 2025 and identified possible contraventions of the Consumer Protection Act 68 of 2008 (CPA). Following these inspections, the NCC initiated an investigation.
The investigation revealed that the supplier was selling blankets without proper trade descriptions, including the country of origin, composition, and care instructions. Further, the supplier displayed notices stating, “no refunds” and “no returns”, as well as a “no warranty” policy, which had the effect of limiting consumers’ statutory rights under the CPA. On 24 March 2026, the NCC formally instituted proceedings against the respondent before the Tribunal.
The Tribunal found that Fugui Trading contravened section 24(1) read with regulation 6(1)(a) of the CPA by supplying goods without the prescribed trade descriptions. The Tribunal further found that the supplier contravened section 48(1) of the CPA by supplying goods on terms that were unfair, unreasonable, and unjust. The Tribunal declared the respondent’s conduct to be prohibited in terms of the CPA.
The NCC Acting Commissioner, Mr Hardin Ratshisusu, in welcoming the judgment said, “The Tribunal’s order reinforces the importance of compliance with the CPA, and further reaffirms the NCC’s approach to strengthening compliance in the CTFL industry. Labelling of products in accordance with the CPA ensures transparency and informed choice for consumers. The NCC will continue to take firm action against non-compliant suppliers to protect consumers.”
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Issued by: National Consumer Commission (NCC)
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