Vacancies
procurement
Complaints
Connect with Us
Facebook Twitter Youtube
eSERVICES & OORS
Image of the Official Logo of The National Consumer Commission
Image of the Official Logo of The National Consumer Commission
eSERVICES & OORS

Who we are

Vision

The Vision of the National Consumer Commission is:

"A marketplace for consumer goods and services that benefits consumers and contributes to economic growth, industrialisation and sustainability."

Mission

The Mission of the National Consumer Commission is to:

"Curb unfair business practices for a fair, safe and sustainable marketplace for consumer goods and services."

Values

The following values inform everything that the NCC does:

Fairness: We are committed to just treatment of all parties and unbiased decision making. 
Integrity: We are committed to honest, professional, and ethical conduct.
Good corporate governance: We strive to always maintain good corporate governance.

Vision

The Vision of the National Consumer Commission is:

"A marketplace for consumer goods and services that benefits consumers and contributes to economic growth, industrialisation and sustainability."

Mission

The Mission of the National Consumer Commission is to:

"Curb unfair business practices for a fair, safe and sustainable marketplace for consumer goods and services."

Values

The following values inform everything that the NCC does:

Fairness: We are committed to just treatment of all parties and unbiased decision making. 
Integrity: We are committed to honest, professional, and ethical conduct.
Good corporate governance: We strive to always maintain good corporate governance.

Strategic Goals or Objectives

The NCC’s strategies are derived from the national policies outlined above to ensure alignment between the focus areas of the NCC and that of government.

The NCC has aligned its work to contribute to the government’s policies through the implementation of its governing legislation. The NCC has identified the following strategic objectives:

i)   Contribute to Government’s industrialization goals.

ii)  Curb prohibited conduct.

iii)  Address the high cost of living.

iv)  Efficient delivery of services.

Nine key priority areas

  • Unsafe and expired foods;
  • Second-hand automotive industry;
  • Unfair and unreasonable pricing of goods and services;
  • Unfair and unreasonable terms and conditions;
  • Non-compliant Clothing, Textile, Footwear and Leather goods (CTFL);
  • Market monitoring of low-quality and substandard locally produced or imported goods
  • False claims on carbon friendly goods (green washing);
  • Scams and Ponzi schemes; and
  • E-commerce.