High Court clarifies time limit for The NCC to prosecute consumer complaints
The National Consumer Commission (NCC) welcomes the judgment handed down by the High Court of South Africa, Gauteng Division, Johannesburg, in a matter against Car Care Clinic Wilrogate (Pty) Ltd, trading as Car Care Clinic Service Centre. The judgment provides important clarity on when the three-year time bar period in terms of section 116 (1) […]
Product safety recall – Boston Scientific TCN and CSK Reusable Radiofrequency Electrodes
The National Consumer Commission (NCC) hereby informs consumers of a product recall initiated by Boston Scientific involving Thermo Couple Nitinol (TCN) and Cosman Straight Kit (CSK) Reusable Radiofrequency (RF) Electrodes. According to the supplier, the products were sold nationally between 23 November 2017 and 15 November 2024. The recall affects 293 units. The products are […]
Product safety recall – 146 Hino 300 series vehicles
The National Consumer Commission (NCC) alerts consumers to a safety recall issued by Toyota South Africa Motors (Pty) Ltd affecting 146 (one hundred and forty-six) Hino 300 series vehicles. These were distributed nationally between 14 March 2025 and 19 October 2025. The affected models include XZU600R, XZU650R, XZU720R, and XZU730R. According to the supplier, an […]
Product safety recall – Jeep Grand Cherokee WL vehicles
The National Consumer Commission (NCC) informs consumers of a safety recall issued by Stellantis South Africa affecting 920 (nine hundred and twenty) Jeep Grand Cherokee WL vehicles distributed in South Africa between 2021 and 2023. According to the supplier, the upper control arm pinch bolt in the affected vehicles may have been damaged during vehicle assembly. This […]
NCC refers FlySafair to the Tribunal for overbooking flights
The National Consumer Commission (NCC) has referred Safair Operations (Pty) Ltd trading as FlySafair to the National Consumer Tribunal (Tribunal) for alleged contraventions of the Consumer Protection Act 68 of 2008 (CPA). This follows an investigation initiated by the NCC in terms of section 71(2) of the CPA. The NCC noted concerns in the media, […]
Product safety recall – Jeep Grand Cherokee and Wrangler vehicles
The National Consumer Commission (NCC) notifies consumers of product recalls issued by Stellantis South Africa. The recall affects certain 354 (three hundred and fifty-three) Jeep Grand Cherokee (WL Series) and 115 (one hundred and fifteen) Jeep Wrangler vehicles. JEEP GRAND CHEROKEE VEHICLES According to the supplier, the affected vehicles may experience erratic illumination of the driver […]
NLC and NCC partner to enhance consumer protection
The National Lotteries Commission (NLC) and National Consumer Commission (NCC) are pleased to announce the signing of a Memorandum of Understanding (MoU). The purpose of the MoU is to establish cooperation, collaboration and coordination between the Parties; apply consistent interpretations in the areas of mutual interest and jurisdiction; provide a framework for collaboration on matters […]
Product safety recall – Lexus RC-F vehicles
The National Consumer Commission (NCC) notifies consumers that Lexus South Africa Motors (Pty) Ltd (Lexus) is recalling certain Lexus RC-F vehicles due to a fuel pump-related defect. The recall affects 22 (twenty-two), and these vehicles were distributed in the South African market. The affected models are Lexus RZ-F 60C, Lexus RZ-F Track Edition 60L and […]
NCC adds more suppliers to its list of untraceable suppliers
The National Consumer Commission (NCC) has added 20 additional suppliers to the list of 93 untraceable suppliers, as previously reported. The newly identified suppliers are based in Gauteng, KwaZulu-Natal, and the Western Cape, with some operating entirely online, making it even harder for consumers and authorities to track them. These suppliers operate across various industries, […]
Product safety recall – Bridgestone Duravis R660 Eco 215/65R16C 109/107T tyres
The National Consumer Commission (NCC) informs consumers of a safety recall of the Bridgestone Duravis R660 Eco 215/65R16C 109/107T tyres, as reported by Bridgestone Europe NV/SA. The tyres are for light commercial vehicles exclusively designed and supplied as original equipment to Ford Transit Custom (2024- 2025 model) and Tourneo Custom (2024-2025 model). According to the manufacturer, […]