The National Consumer Commission (NCC) is the South African regulatory body, established in terms of Section 85 of the Consumer Protection Act No. 68 of 2008 (CPA). The primary role of the NCC is to protect the interests of consumers and ensure accessible, transparent and efficient redress for consumers. In addressing complaints that allege contravention of the CPA, the NCC:
The NCC further, has the responsibility to protect consumers from hazards to their well-being and safety by ensuring that goods that may be unsafe or pose a potential risk from their continued use or exposure to them, are recalled.
The Consumer Protection Act gives the consumer several fundamental consumer rights, in line with the Constitution of the Republic of South Africa, and the United Nation’s Guidelines on Consumer Protection. Any infringement of these rights is an act of non-compliance with the provisions of the Consumer Protection Act. A consumer of goods and services can file a complaint with the NCC, should their consumer rights be undermined by a supplier.
The National Consumer Commission (NCC) informs consumers of a recall of certain Toyota Land Cruiser LC300 vehicles distributed in South Africa by Toyota South Africa Motors (Pty) Ltd. This recall affects 1 846 vehicles that were sold
The National Consumer Commission (NCC) alerts consumers of a recall of certain Lexus LX500D vehicles distributed in South Africa by Lexus South Africa Motors. The recall affects LX500D-FSport and LX500D
As the world observes World Consumer Rights Day (WCRD) today, South African regulators under the Consumer Protection Forum commemorated this day at the University of Limpopo on Friday, 13 March.
To mark World Consumer Rights Day 2026, the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) have released a joint position paper on consumer protection in
The National Consumer Commission (NCC) notifies consumers of the recall of various brands of dry dog and cat food products, as communicated by RCL Foods. The affected batches include various
The National Consumer Commission (NCC) alerts consumers of the recall of Nutricia Aptamil Nutribiotik 2 (800g) and Nutricia Aptajunior Nutribiotik 3 (800g) products, as notified by Nutricia Southern Africa. The
The National Consumer Commission (NCC) informs consumers about the recall of VW Polo Vivo vehicles, as notified by Volkswagen Group Africa (Pty) Ltd (VW). This recall affects 25 729 (twenty-five thousand seven
